Retailer FAQ’s

What is eLocal.ie?

Tailored to stimulate local retail business, eLocal.ie is a new service from An Post which facilitates business to sell online. Providing a web presence for every business, eLocal.ie will put all participating business online, facilitate the financial transaction and provide local and national delivery or if they prefer, your customers can collect their purchases directly from your store.

What if my business does not have an online presence already?

eLocal.ie provides each registered business with its own unique website. You do not need to have an online presence already.

How much will I have to pay for my Web site?

With eLocal.ie An Post will provide all registered retailers with a web site free of charge and with no maintenance fees.

My business carries a large range of stock. How much can I offer online?

You can offer all your products online. You will also need to keep your offering up to date through regular maintenance of your inventory to ensure stock availability for your customers.
Ensure that all items being offered with delivery available can be carried by An Post. Therefore, do not offer for delivery any items that are prohibited for carriage or are outside An Posts standard size or dimensions. Such items can be sold click & Collect.

See also: www.anpost.ie/ProhibitedItems

What are the size and weight limits for An Post delivery?

All items should fit comfortably into one of the packages eLocal.ie will supply to you. The largest packet dimensions are:

800mm x 400mm x 294mm.

Maximum weight limit is 20kg.

Can I include pictures of my stock?

Yes. We encourage you to upload pictures of all items offered. You can use your own pictures or you can access pictures through the website.

Can I send frozen goods?

No. For safety reasons we cannot accept frozen goods.

What about chilled goods?

Chilled goods can be sent at the sender’s risk. We cannot guarantee that the parcel will remain chilled throughout but if you like you could provide an insert in the package to assist in keeping your goods fresh.

How will I receive orders?

There are a number of ways your customers can order:

  1. Customers log on to your site, order their goods and pay on line. You will be notified immediately and you can fulfil the order.
  2. Customers may call you by phone to place an order. In this case you will need to make your own arrangement for payment from your customer, eg. credit/debit card, and you simply use eLocal.ie to provide the delivery.
  3. Customers may order instore and prefer to have their purchases delivered rather than carrying them home.

How do I get my orders delivered?

Make up the parcel using the packaging and label supplied, don’t forget to include the Eircode and the customer phone number in the address! You then will have a number of options and simply choose whichever one suits best.

  1. Bring the item to your local Post Office before the Latest Time of Posting.
  2. Bring the item to your towns Delivery Service Unit that evening for next day delivery locally. You can check opening times by contacting your local Delivery Service Manager.
  3. Bring the item to your towns Delivery Service Unit the following morning for same day delivery locally. You can check opening times by contacting your local Delivery Service Manager.
  4. If you are located within 10K of your town centre, simply ring the local number provided and we will collect the item from your premises.

Is there a charge for each on line payment?

There is no charge for an on line payment once the order results in a delivery. If its click & collect transaction there is a €3.50 fee.

Is there a delivery charge?

Yes. Each parcel delivered Monday to Friday costs €7.50 and €13 for a Saturday delivery.

Does the customer or my business pay the delivery fee?

It is your choice as to who you would like to pay the delivery fee. You can either cover the charge yourself in full, in part or pass the charge onto your customer.

Does the customer or my business pay the click & collect fee?

Again it is your choice as to who you would like to pay the delivery fee. You can either cover the charge yourself in full, in part or pass the charge onto your customer.

How will I receive payments for orders?

An Post will forward in full all payment monies received by eLocal.ie directly to your bank account, 14 days in arrears.

How will I be billed for the charges due to An Post?

An Post will invoice you monthly. Payment will be via direct debit.

What happens if I am unable to fulfil an order that has been paid for?

Simply contact your Delivery Service Manager and we will reverse the payment.

What happens if the customer contacts An Post to say they are not happy with their purchase?

We will direct the customer to contact the retailer with any issues in relation to the goods delivered. We will only reverse a payment upon instruction from you and before the funds have been transferred to your account.

What type of packaging should I use?

An Post will supply you with a variety of packing & you can choose the most appropriate package for each parcel.

Do I need a separate parcel for each item purchased?

No. You can fill the parcel with as many items as will comfortably and safely fit, once the total weight does not exceed 20Kg.

How do I replenish my stock of packages?

Simply contact 01 7058050

What about address Labels?

An Post will supply all address labels. Only these labels should be used. Don’t forget to include the Eircode and phone number for your customer with the address.

How do I replenish my stock of Labels?

Simply contact 01-4298181 or email to consumables@anpost.ie

How will my customers receive their goods?

Your customers have 2 options

  1. They can order a delivery from An Post or-
  2. They can opt for a click & collect service.

What if my customers aren’t home when the postperson calls?

The delivery operative will phone the customer in advance to advise them of the time they will be making the delivery at. If this does not suit the customer, they will be offered alternative options:

  1. Delivery to a neighbour.
  2. Delivery to the local Delivery Services Unit from where they can collect their order.
  3. Delivery to a “safe location” identified by your customer.

How will customers know how to access the service?

Each participating business will be supplied with signage to place instore and inform customers that you are a member of the eLocal.ie community. An Post will also advertise the service.

What is the delivery time for an order?

A local customer will receive either same day or next day delivery. If the first 3 digits of your Eircode are the same as your customers then you are in the same local area. If you do not know the Eircode you can check it on www.eircode.ie A national customer will receive either next day or 2 day delivery

Can you deliver on Saturday?

Yes, all items posted locally on Friday for next day delivery will be taken out for delivery on Saturday.

Can I post a local item on Friday and request that it is not delivered until Monday?

No, all items posted locally on Friday for next day delivery will be taken out for delivery on Saturday.